Privacy policy

PRIVACY STATEMENT

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

Cookies and Tracking Technologies

Little Gifts uses Cookies and Tracking Technologies (such as eTags, pixels, web beacons/ GIFs, local storage, or other identifiers on your device and browser settings) on this Website. Cookies are small text files that we may place on your device to store information to recognise you and your device each time you visit our website.  We also use cookies and tracking technologies to enhance your online experience, including for preference settings, product offer selection, analytics, conversion attribution and fraud reduction. We use both session and persistent tracking cookies. Session cookies are temporary files that are deleted by your browser once you close it, while persistent cookies stay in a browser subfolder until deleted.

Cookies and tracking technologies used on this website can be divided into four main categories:

Strictly Necessary – Required for the operation of our website.

Analytical or Performance – Allow us to recognise and count the number of visitors and to see how visitors move around our website when using it.

Functionality – Helps us to recognise you when you return to our website and allows personalisation.

Targeting – Records your visit to our website, including pages and links used and allows targeted advertising.

Little Gifts also uses the services of third-party vendors, who may implement one or more persistent Cookies and Tracking Technologies. The collection, use, and disclosure of information, including Personal Data, collected by third party Cookies and Tracking Technologies are subject to the privacy and data protection policies of the third-party vendors and are not under our control.  These named third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. These third-party Cookies and Tracking Technologies are likely to be analytical or performance cookies or targeting cookies.

You can find out more information about some of the cookies we use, and the purpose for which we use them in the table here (please note these are non-exhaustive).

How do I manage Cookies and Tracking Technologies?

You can disable both first party and third-party Cookies and Tracking Technologies being stored by activating the setting on your browser that allows you to refuse the setting of all or some Cookies and Tracking Technologies. However, please note that this may result in the loss of Website functionality, restrict your use of the Website or App, or disable some features.

For more information on Tracking Technologies and Cookies and how to opt-out of them, please visit Your Online Choices.

We may use third-party service providers to monitor and analyse the use of our Website and Apps.  The primary service providers we use are Google Analytics

Little Gifts uses certain Google Analytics functions.  Please see this link for how your data is collected and this link for instructions on how to opt-out of any Google Analytics data tracking.

Little Gifts may use Google Analytics features based on Display Advertising, including but not restricted to the following: Google Optimize, Remarketing, Google Display Network Impression Reporting, DoubleClick Campaign Manager Integration, and Google Analytics Demographics and Interest Reporting.  Using the Google Ads Settings, you can opt-out of Google Analytics for Display Advertising and Google Optimize and customise Google Display Network ads.

Facebook Analytics and Facebook Insights

Facebook Insights is a tool which tracks user interaction on the Little Gifts Facebook page, allowing page admins to track usage and improve page performance.

Facebook Analytics is a behavioural analytics solution that helps to track, measure, better understand, and optimise products and customer experience and provides audience information and unifies analytics across devices and channels.

Facebook’s Privacy Policy can be seen here: https://www.facebook.com/full_data_use_policy.  If you want to opt-out of seeing ads on Facebook based on information we’ve received from other websites and apps, you can control this in your ad preferences: https://facebook.com/ads/preferences.

 

SECTION 2 – CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at help@littlegifts.com.au or mailing us at:

 

Little Gifts Online

Level 1, 2 Brunswick Road, East Brunswick

Victoria, 3057

 

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – Hosting Services

Our store is hosted by OVHcloud. They provide us with the hosting and security platform that allows us to sell our products and services to you. Your data is stored through highest possible level or security, information can be viewed athttps://us.ovhcloud.com/personal-data-protection/security/

PAYMENT and SECURITY

Little Gifts have chosen to use PayPal for their high level of security, ease-of-use and customer service. The PayPal platform uses the very best encryption and protection technology to protect our customers from online fraud.

We authenticate outgoing emails with DMARC technology. Participating email providers mark unauthenticated emails as hoaxes and send them to your spam folder or restrict their delivery to you.

We have staff dedicated to answering your phishing email queries, identifying unauthorised transactions and working with local authorities to help stop scammers.

PayPal make sure your connections are using Transport Layer Security (TLS) and HTTPS so your sensitive information is transferred securely to an authentic PayPal server, and it can’t be seen by others.

For more insight, you may also want to read these links below.

https://www.paypal.com/au/legalhub/useragreement-full#accepting-payments

https://www.paypal.com/au/legalhub/privacy-full?locale.x=en_AU

https://www.paypal.com/au/legalhub/buyer-protection?locale.x=en_AU`

 

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information to contact our Privacy Compliance Officer at help@littlegifts.com.au or mailing us at:

Little Gifts Online

Level 1, 2 Brunswick Road, East Brunswick

Victoria, 3057